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Frequently Asked Questions
Q Where are stores and when are they open? Q Are there differences in prices across Melcom stores? Q How can I contact the corporate headquarters? Q What are the Warranty & Service Centre Policies? Q How can I obtain a loyalty card and what are the benefits? Q How Does Melcom Online WishList Work? Q I want to login with my Super Saver Card (Loyalty Card) number in order to make purchase. Q What Happens if I am not home at the time of delivery? Q I haven't received my purchase. What should I do? Q Can I have my purchase delivered to an address other than my home? Q I'd like to pick up my item instead of having it delivered. Is this possible? Q Where is your office located? Q Are all products on Melcom Online genuine and original? Q How do I place an order? Q How do I pay on Melcom online? Q Are there any hidden costs or charges if I order from Melcom Online? Q How long will delivery take? Q Are there any extra delivery charges? Q Is your website secure? How can I be sure? Q What happens if the products I receive are defective? Q Can I return items that are not defective? Q What happens if the products I receive are defective? Q Can I return items that are not defective? Q Does Melcom offer warranty on products purchased? Q How long does it take to process refunds? Q What if I’m not home when the order arrives? Will they re-deliver? Q I have Melcom Gift Vouchers - can I use them on the Melcom Online store? Q Where does Melcom Online supply to? Q Can I place bulk/wholesale orders? Q I did not find what I am looking for online, can you help me get it? Q I have a Melcom Super Saver card…How can I use it on the Melcom Online store? Q Help! I have more questions. How do I get feedback?
Q How do I place an order?