Banking partner

Stanbic Bank

Melcom Online Store

Frequently Asked Questions

FAQ Topics

General

Q Where are stores and when are they open?
Q Are there differences in prices across Melcom stores?
Q How can I contact the corporate headquarters?
Q What are the Warranty & Service Centre Policies?
Q How can I obtain a loyalty card and what are the benefits?
Q How Does Melcom Online WishList Work?
Q I want to login with my Super Saver Card (Loyalty Card) number in order to make purchase.
Q What Happens if I am not home at the time of delivery?
Q I haven't received my purchase. What should I do?
Q Can I have my purchase delivered to an address other than my home?
Q I'd like to pick up my item instead of having it delivered. Is this possible?
Q Where is your office located?
Q Are all products on Melcom Online genuine and original?
Q How do I place an order?
Q How do I pay on Melcom online?
Q Are there any hidden costs or charges if I order from Melcom Online?
Q How long will delivery take?
Q Are there any extra delivery charges?
Q Is your website secure? How can I be sure?
Q What happens if the products I receive are defective?
Q Can I return items that are not defective?
Q What happens if the products I receive are defective?
Q Can I return items that are not defective?
Q Does Melcom offer warranty on products purchased?
Q How long does it take to process refunds?
Q What if I’m not home when the order arrives? Will they re-deliver?
Q I have Melcom Gift Vouchers - can I use them on the Melcom Online store?
Q Where does Melcom Online supply to?
Q Can I place bulk/wholesale orders?
Q I did not find what I am looking for online, can you help me get it?
Q I have a Melcom Super Saver card…How can I use it on the Melcom Online store?
Q Help! I have more questions. How do I get feedback?

FAQ's - Step-By-Step Approach To Purchase Items On www.melcomonline.com

Q How do I place an order?